Online ordering book system: A case study in Malaysia higher institute

This paper aims to present an e-service project findings conducted in one of the Malaysia Higher Education Institute.The objective of the project is to create a prototype showing the functionalities of Online Ordering Book System. The methodology used was Object Oriented approach where it involved three main phases, which are defining requirements, analyzing requirement and validating functionalities.There are several diagrams involved to show the functionalities of the system which are: use case diagram, use case specification, class diagram, sequence diagram, collaboration diagram, activity diagram and the list of requirement.This prototype provides a guideline in developing a real system of Online Ordering Book based on user’s perspective, particularly in the perspective of academic staff of University Teknologi Mara, Melaka

Creating Shared Values through Human Resource Activities: Toward an Effective Transformation Programme

Numerous literature works emphasised on shared values and the role it plays in the organisation. The value and system form the basis of a strong culture that enables the organisation to better react to any transformation plan. As with most of the public organisations in Malaysia, the government has set up the Government Transformation Programme (GTP), an ambitious, broad-based programme of change to fundamentally transform the government organisation into an efficient and citizen-centred institution. Hence,all Malaysian government organisations need to work fast and smart in order to realise the objectives of Vision 2020. The shared values concept is considered as the prerequisite to shape the standards and expectations held by employees of these organisations that help to guide aspects of practice performance. Generally in services, the core values of support, respect of choice, collaboration, and customer service form the basic foundation of a trusting therapeutic relationship. Hence, this paper presents acase of a government agency which is in the process of implementing a transformation plan. Before the department can move forward with the transformation agenda, it is critical to understand the current values and practices, which would subsequently enable to identify the values that can be formed through human resource activities. The case provides valuable insight into the necessary parts of the transformation process, particularly in developing the right values and practices in the government sector

Development and application of competency model in manufacturing operations: An overview

A knowledgeable and technically competent workforce is one of the main operations components that influence the positioning of an organisation in global market competition.Competencies can offer workers an opportunity to define excellence in job performance.However, since job task do not remain fixed and to be aligned with rapid advancement in global market competition, it needs to be re-visited from time to time.Organizations need to build its strategies to continuously establish and enhance different competencies of different purposes in order to stay competitive. In manufacturing operations management, workforce is said to be the resources besides machines where skills are managed through a very simple model which is far from expressing the requirements of competence over the process management. Nevertheless, no generic framework is suggested and there is a huge gap between a very simple off-the-shelf description of basic skills or competencies and the possibility to define its own framework.Therefore, it requires an important development effort to develop and establish one. This paper aims to review the past studies on competencies and competency model while exploring the development and application process of establishing one in manufacturing operations environment.The review highlights the importance of competencies development which not only benefited to the individual worker and the organization but also can gives great impact to country as part of the initiative to scale up workforce productivity to achieve next stage of economic competitiveness

Modal insan dan operasi pergudangan: sejauhmana kaitannya?

Amalan pengurusan operasi pergudangan selalunya untuk dikaitkan dengan operasi pengilangan.Operasi pergudangan di sektor pengilangan merupakan unit yang berada paling hampir dengan pihak pembekal dan pelanggan organisasi.Ini menjadikan operasi pergudangan sangat penting kepada prestasi organisasi pengilangan.Walau bagaimanapun, operasi pergudangan adalah mencabar berdasarkan pengurusan inventori yang semakin kompleks dan kos penyelenggaraan stok yang semakin meningkat.Sifat aktiviti pergudangan itu sendiri yang kebanyakan berintensifkan buruh sudah semestinya memerlukan pekerja-pekerja yang berkelayakan dan kompeten untuk melaksana tugas mereka.Sehubungan dengan itu, artikel ini berhasrat untuk mengupas kepentingan peranan pekerja dari perpektif modal insan dalam operasi pergudangan.Hasil daripada kajian yang dijalankan ke atas unit pergudangan di syarikat pengilangan yang beroperasi di wilayah utara Semenanjung Malaysia telah dapat memberikan gambaran tentang hubungkait faktor-faktor modal insan terhadap prestasi pergudangan.Hasil kajian ini seterusnya dapat membantu pengurus mengenal pasti sumber yang berhubungan dengan prestasi

Corporate communication and internal supply chain management in manufacturing industry

Internal supply chain management can be defined as a set of activities or functions within the firm, which provides products to customers and more attention given to services in manufacturing firms. This process involves a variety of functions in firms such as production, distribution and sales.Internal supply chain management referring as similar to the definition of service in manufacturing.The government aims to promote manufacturing-related services such as product design, research and development (R&D) and central utility supply.This initiative will help to extend the value chain and increase the country's demand for Malaysian goods and services. Therefore, the supply chain plays an important role in directing and controlling the direction of economic development, this process will make it more efficient and effective.In Malaysia, corporate communication plays significant function in ensuring the efficiency of the service operations which subsequently leads to the excellence performance of the manufacturing. Due to the importance of corporate communication in the manufacturing sector, this paper aims to explore the contribution of corporate communication towards the business development in manufacturing industries

Communication and service innovation in small and medium enterprises (SMEs)

Service innovation is a new or improved service product or service process that is based on technology. In Malaysia, service innovation is recognized as the main drivers who contribute to economic growth of the country.The discussion has not explicitly provided a structural connection between communication and service innovation.Many considered communication underpinned the organizational values and culture that lead for the innovation, yet it still unclear and more exploration required. Therefore, this paper attempts to provide a detailed discussion on the influence of communication on service innovation and the constraint in the implementation of service innovation in SME

A study on customer interface satisfaction by using TAM and SERVQUAL dimension on the use of technology job search website in Malaysia: A case study

Nowadays, many companies have been using their websites to share job opportunities with job seekers.This paper aims to provide further explanation about the customer interface satisfaction on the use of job search website in Malaysia using technology acceptance model (TAM) and service quality (SERVQUAL) in the case of Universiti Utara Malaysia (UUM) students. Furthermore, the conceptual framework which the researcher attempts to operate in this study includes TAM, SERVQUAL and Customer Satisfaction. More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website. The result of this study revealed significant relationships between TAM, SERVQUAL and interface satisfactions of job search websites

How to implement successful e-government : case study of Sultanate of Oman

Every government is seeking to provide the best services to its country to achieve efficiency and accepted performance. This goal could be achieved by improving the service performance of the entire sectors in society. Revealing key questions of e-government implementation and planning factors that would affect the success of e-Government is the study priority goal. Hence, the purpose of this research is to investigate and explore the factors that drive the e-government implementation and adoption that would affect the government performance. Finally, a case study using a secondary data from UN data along with study outcomes with recommendations as guidance for e-government projects in Sultanate of Oman is illustrated.peer-reviewe

The mediating effect of absorptive capacity on the relationship between social capital and technology transfer performance

Social capital and absorptive capacity were highlighted as crucial to ensure the realization of the success of technology transfer.The study presented in this article investigate the effect of social capital and absorptive capacity on technology transfers performance by focusing on the technology advantages as the output of the transfer activities.Hypotheses were developed and tested by using data gathered through a survey on high technology companies operating in Malaysia technology parks.Correlation and regression analysis were executed by using SPSS 19.Based on the results of the study, social capital appears to be a prerequisite for the realization of technology transfer as it is the unique inter connectivity of human capital which will provide some technology players with an advantage over those who are not so well connected.It was found that both social capital and absorptive capacity have significant effect on the performance of technology transfer. The findings also indicated that the elements of absorptive capacity mediate the effects of social capital on technology advantages in terms of relational and cognitive dimension.This study possibly will contribute in enhancing the performance of technology transfer especially in terms of the firm’s human resource capability and management capability